Care Management and Decision Support
Personal Health Support 2.0 is a proactive care management solution designed to improve employee health and drive down benefit costs. It addresses 50+ conditions and provides outreach to 100% of the members in an employer’s population who have identified gaps in care. Available to groups 750+ ASO only.
Standard Care Coordination (SCC) provides members who are facing a health situation with much needed support through health care professionals, clinical programs and information. Standard Care Coordination encourages wise health care decisions by providing employees with expert advice and clinical resources.
UnitedHealthcare NurseLineSM is a 24/7 health advocacy solution. It delivers greater value than typical triage-only services through increased program referrals, a unique call-back model, member engagement techniques and more. Members are connected with a single point of contact, a health care expert, who guides them to the right resources.
The ER Decision Support program targets members before they become frequent ER users and it addresses underlying reasons members use the ER inappropriately, such as lack of knowledge of appropriate resources, including a Primary Care Physician (PCP). Available to groups 750+ ASO only.
HealtheNotes are personalized, health opportunity messages sent to members (and their physicians) that identify health improvement and medication savings opportunities. They are delivered by mail or online through the Health & Wellness website. Available to groups 100+ ASO only.
Treatment Decision Support (TDS) program helps members actively engage in treatment decisions for their conditions by providing them information about their medical conditions and possible treatment options to discuss with their health care providers, and the clinical and cost ramifications of their treatment choices. Available to groups 750+ ASO only.