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Virtual Visits Offers Quick, Convenient Access to Cost-Effective Health Care Services

April 4, 2017

UnitedHealthcare invests in a variety of new health care options – such as Virtual Visits – that offer a quick and convenient way to access cost-effective health care services.1

The Virtual Visit provider groups we contract with deliver care using live audio and video technology based on quality standards aligned with American Medical Association (AMA) and Federation of State Medical Boards (FSMB) guidelines. Contracted provider groups are currently operating in 49 states and Washington, D.C.2

With Virtual Visits, our members are able to connect with a doctor from a mobile device or computer 24 hours a day. Virtual Visit doctors can diagnose and treat a wide range of non-emergency medical conditions. And, the cost of a Virtual Visit is typically lower than an urgent care or emergency room visit.

*Note that claim rates are negotiated with each virtual visit provider group and will vary. Member responsibility is set by Virtual Visit benefit. UnitedHealthcare 2015 Commercial Historical Claims (Estimated $1,200 difference between the average emergency room visit and the average urgent care visit.) The information and estimates provided are for general informational and illustrative purposes only.

In 2017, more than 18 million UnitedHealthcare members have access to Virtual Visits. And, it is estimated that 1 in 4 of these members will have an acute medical need over a 12 month period.3 When considering a visit to a doctor for a non-emergency situation, Virtual Visits is one of several quick-care options available. For more information on where to go for care, compare quick-care options, and review specific costs for care, visit

For more information about Virtual Visits, visit and watch a video. For employers, additional tools are available for UnitedHealthcare plans with Virtual Visits benefits at

Contact your UnitedHealthcare representative with any questions.


1 Virtual Visits are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times or in all locations.
2 Contracted virtual visits provider groups may vary by state and are subject to changes dependent on state laws and regulations.
3 Based on internal UnitedHealthcare analysis March 2017.