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Annual Client Survey Launching in November

November 7, 2017

In mid-November, UnitedHealthcare will launch its 2017 National Account Client Survey. The feedback collected through this annual survey is critical as we work to help deliver the value and experience our customers and their employees expect and deserve. 

One key part of the survey is the measurement of our Net Promoter Score® (NPS), which is based on a single question: “How likely are you to recommend UnitedHealthcare to a colleague?”1 “Promoters” are those who are highly likely to recommend us, giving a 9 or 10 response to the question.1

We use the NPS as the ultimate measure of how well we’re doing at listening to our customers’ feedback and taking action on it through our people, products and operations. Our goal is to deliver an experience that’s worthy of a strong recommendation by all of our customers.

During the middle of November email invitations will be sent out by our research vendor, Market Strategies International. Each invitation will include a link to the online survey which will be open until the middle of December. Results will be used to inform business priorities for 2018.

Please contact your UnitedHealthcare representative with any questions or to discuss the survey in greater detail.

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.


1Reichheld, Frederick F. (December 2003). One Number You Need to Grow. Harvard Business Review.