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UnitedHealthcare Vision plans rank highest in customer satisfaction in J.D. Power study

January 5, 2018

UnitedHealthcare Vision plans rank highest in customer satisfaction among the nation’s vision carriers, according to the J.D. Power 2017 Vision Plan Satisfaction Report SM. This marks the fourth time in five years that UnitedHealthcare Vision has earned the highest ranking among vision plans.

This year’s report is based on responses from more than 1,300 vision plan participants nationwide, measuring customer satisfaction based on coverage, cost, communication, customer service and reimbursement. UnitedHealthcare’s cumulative score was the highest of the plans analyzed.

“UnitedHealthcare’s local-market focus and national resources enable us to meet the eye health needs of more than 19 million Americans across the country,” said Tom Wiffler, CEO, UnitedHealthcare Specialty Benefits. “We are grateful for this recognition from the people we serve.”

Consumers have benefited from UnitedHealthcare’s investments in mobile technology, including the ability for plan participants to obtain an identification card and look up nearby network health care providers on mobile devices.

UnitedHealthcare continues to develop innovative programs that harness the power of data and value of a holistic approach to health benefits. For example, UnitedHealthcare’s Bridge2Health® program enables eligible employers nationwide to integrate medical benefits with ancillary plans, such as dental, vision, critical illness and disability, helping influence better health outcomes, improve productivity and lower costs.

More information about the vision report is available here.