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Award-winning Advocate4Me® service helps facilitate informed health care decision-making

March 7, 2018

Among employers’ top priorities is boosting employee engagement in health care, since studies show more engaged employees make better health care decisions and end up saving companies money in the long run.[1]

UnitedHealthcare’s proprietary Advocate4Me service blends technology and human interaction to help members navigate the health care system. Last year more than 18 million members took advantage of the platform, which recently received a Silver in the Customer Service Department of the Year category at the 2017 Stevie Awards.

Through Advocate4Me, an employee can call, email and access an app or website to connect with a dedicated UnitedHealthcare Advocate. The Advocate uses data from multiple sources to gain a greater understanding of a person’s health needs. For example, they connect information about recent appointments with needed medications and link medical support with social services. They even take into account the weather in an individual’s community and how that could affect health conditions.

For more information on how your employees can leverage Advocate4Me, contact your UnitedHealthcare representative.

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through the program is for informational purposes only and provided as part of your health plan. Wellness nurses, coaches and other representatives cannot diagnose problems or recommend treatment and are not a substitute for your doctor’s care. Your health information is kept confidential in accordance with the law. The program is not an insurance program and may be discontinued at any time.  Additionally, if there is any difference between this information and your coverage documents (Summary Plan Description, Schedule of Benefits, and any attached Riders and/or Amendments), your coverage documents govern. 

[1] Large Employers’ 2017 Health Plan Design Survey, NBGH, August 2016